If you are not happy with your Ibex Pack for any reason, by all means, contact me via email ibexpack@gmail.com to start a return or exchange, preferably within 30 days of purchase. Full refunds may be granted if the item is returned in new condition.
Ibex Packs are made to go the distance with proper care and if any part doesn’t continue to perform, even after prolonged use, I’m eager to discuss repairs. If at all possible I intend to make any repairs at little to no additional cost to you.
I want your Ibex Pack to go the distance with you.
Customer is responsible for return shipping costs unless otherwise stated.